Shipping

SHIPPING POLICY

SHIPPING

UK Delivery: 
​
£2.99 delivery charge for orders under £30.  Enjoy FREE Standard Delivery when you spend over £30. 

Please allow 3-5 business days for delivery. 

​During busy periods, please allow a maximum of 7 days for your order to arrive. 

Orders placed after 2pm on a Friday will not be shipped until Monday morning.  

 

Order Processing Time:

We aim to process and ship all orders within 1-2 business days after receiving the payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

 

Restrictions:

Please note we only deliver to the UK.

Please note: Orders are processed between 9am - 5:30pm Mon-Fri. Please provide all the correct information in case we need to contact you. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Welcome to House of Pup!

I’m Kabe and Twiglet is my lovable and lively Norfolk Terrier x Jack Russell mix (affectionately known as a Norjack!).

All pups deserve high-quality products.

Our curated selection of products have played a pivotal role in our journey, from those early days to the ongoing joys (and challenges!) of pup parenting.

We support UK businesses & cottage industries.

We empower small and/or local businesses, whilst contributing our part towards a greener planet by reducing our carbon paw-print.

  • Free UK Shipping

    On All Orders Over £30

  • Twiglet-Tested

    100% Satisfaction Guarantee

  • Showcasing UK Businesses

    Supporting Cottage Industries

Helpful Info for Pup Parents

Invaluable advice for both novice and seasoned pup parents alike.

Read More