Privacy Policy

PRIVACY POLICY

House of Pup are committed to providing our customers, prospective customers and the users of our website with an open and honest experience. We work hard to ensure that your privacy is maintained and that any data that you do share with us is carefully looked after.  House of Pup are responsible for your personal data and for the purposes of GDPR are the data controller.  If you have any questions at all please do not hesitate to contact us.

This privacy notice provides you with details of how we collect and process your personal and non personal data through your use of our site.  Personal data refers to any data capable of identifying you and non personal data refers to anonymised data.

By providing us with your data, you warrant to us that you are over 13 years of age.

 In this document we have provided accurate information about all of the data we collect, why we collected it, our legal grounds and also what we do with it.  We have made reference to where the data is stored which should be read in conjunction with our entire Privacy Policy and also our Cookie Policy.

Please contact us if you have any questions at all.

1. What Personal Data Is Collected and Why?

 We may collect, store and use the following kinds of personal data:

• information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views
• information relating to any transactions carried out between you and us on or in relation to this website (including name, e-mail address, postal address and phone number)
• information that you provide to us for the purpose of subscribing to our e-mail notifications.

We only request personal information for the purpose that it was collected or a similar activity.

Personal data is requested from us to fulfil our contractual obligations and to manage the day to day normal business activities.  If you are unable or choose not to provide us with the data if and when requested we may not be able to fulfil our contractual obligations and the product or service may be cancelled.  We will never share your personal details with any third-party for their own use. 

1. Enquiry Data is collected so that we may communicate to you. The legal grounds for us processing this data is legitimate interests. 
2. Under GDPR it may be deemed that your IP address constitute personal data because it could be used to identify you in whole or part. The legal grounds for us processing your IP is legitimate interest since this helps to keep our website safe. We process your IP address for security reasons to protect our website for malicious attacks and hacks.  We may cross reference your IP with the IP’s of blacklisted users and if a match is found we may add your IP to the blacklist and prevent further access to you.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

 We may use your personal information to:

• improve your browsing experience by personalising the website
• send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you), you can inform us at any time if you no longer require marketing communications to be sent to you by emailing us at kabe@houseofpup.co.uk
• We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

1. What Non-Personal Data is Collected and Why?

• Preference Data is collected to enable the website to perform and to be administered correctly. Our lawful ground for this processing is legitimate interests.
• Statistical Data is collected so that we may provide a fully functioning website that helps our business to communicate core message to relevant persons. The legal grounds for us processing this data is legitimate interests.
• Marketing Data is collected to allow us to grow our business and provide a better service to our customers. The legal grounds for us processing this data is legitimate interests.

1. Marketing and Advertising

We know that you don't want to be bombarded with advertising and marketing messages that are not relevant to you. 

Email marketing.  We may send you marketing communications from us if you requested to receive marketing communications (opted in).

You will always receive a marketing message with an option to opt out of future marketing messages.

If you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time. Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

1. Third Party

We may have to share your personal data with the parties set out below:

1. Service providers who provide IT and system administration services and essential website applications.
2. Professional advisers including lawyers, bankers, auditors and insurers.
3. Government bodies that require us to report processing activities.

 We audit all third-parties for compliance with the law and select providers who are trustworthy and who align with our Privacy Policy.

 In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you: 

• to the extent that we are required to do so by law
• in connection with any legal proceedings or prospective legal proceedings
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

 Except as provided in this privacy policy, we will not provide your information to third parties.

We use Mailchimp as our marketing automation platform. By clicking below to submit this form, you are acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their privacy policy and terms

1. Cookie Policy

 Please also read our Cookie Policy to understand more about what cookies are, how we use them and for instructions for blocking cookies if you prefer.

1. Keeping Your Data Safe

 We would like to make sure that the data we hold about you is accurate and up to date. Please let us know if at any time your personal information changes. 

 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

 We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

 We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorised access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport.

1. Your Legal Rights

You may instruct us to provide you with any personal information we hold about you.

 You may instruct us not to process your personal data for marketing purposes by email (to kabe@houseofpup.co.uk).at any time (in practice, you will usually expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes). We will endeavour to process your request as soon as possible and in any event, within no more than 14 days. Until this time, it is possible that you may receive further communications from us.

1. Contact

 If you have any questions about this privacy policy or our treatment of your personal data, please write to us by

 email to kabe@houseofpup.co.uk